Connection Issues

"Could not connect to the TI PowerUp server"

Cause: API connection error or incorrect API key.

Solutions:

1. Verify your API key is correct (get from your profile at tipowerup.com)
2. Check your internet connection
3. Verify your firewall doesn't block tipowerup.com
4. Try again in a few minutes — the server may be temporarily down

Installation Issues

"Checksum Mismatch: Package integrity check failed"

Cause: Downloaded file is corrupted or incomplete.

Solutions:

1. Click Retry to re-download
2. Check disk space (need ~500MB free minimum)
3. Check internet stability
4. Try using the Composer method instead

"Extraction Failed: Could not extract package files"

Cause: File permissions, full disk, or invalid ZIP.

Solutions:

1. Check permissions on storage/app/tipowerup/ (should be 755 or 775)
2. Free up disk space (need 2x ZIP file size)
3. Check error logs in storage/logs/

Fix permissions:

chmod 755 storage/app/tipowerup/
chmod 755 vendor/
chmod 755 extensions/

"Migration Failed: Database migration error"

Cause: Database permissions or schema conflict.

Solutions:

1. Verify your database user has CREATE/ALTER permissions
2. Check database disk space
3. Check for conflicting table or column names
4. Contact your hosting provider with error details

Extension Not Working After Installation

1. Rebuild the package manifest:

   php artisan igniter:package-discover
   

2. Check it's enabled in System > Extensions
3. Clear all caches:

   php artisan cache:clear && php artisan view:clear
   

4. Run pending migrations:

   php artisan igniter:up
   

5. Check logs in storage/logs/laravel.log

Performance Issues

"Memory Limit Exceeded"

Increase the PHP memory limit:

; In php.ini
memory_limit = 512M

Or via .htaccess:

php_value memory_limit 512M

"Max Execution Time Exceeded"

1. Switch to "Direct Extraction" method in PowerUp Installer settings
2. Ask your hosting provider to increase max_execution_time to 120+ seconds

Cache Issues

After any installation, clear caches if the extension doesn't appear:

php artisan cache:clear
php artisan view:clear
php artisan igniter:package-discover