TL;DR - Key Points
We Do:
- Collect data necessary to operate our service
- Use secure payment processors
- Encrypt data and use HTTPS everywhere
- Give you control over your data
- Comply with GDPR and NDPR
We Don't:
- Sell your personal information
- Track you across other websites
- Send spam (you can unsubscribe anytime)
- Store your full payment card details
Privacy Policy
TI PowerUp, operated by Joytek Motion Ltd ("we," "us," "our"), respects your privacy. This policy explains how we collect, use, and protect your information when you use tipowerup.com and our services.
Information We Collect
Information You Provide
- Account information (name, email, password)
- Billing information (processed securely by payment processors - we do not store full card numbers)
- Purchase and order history
- Optional profile information you choose to provide
- Support communications
- Custom development inquiries (name, email, company, project details, budget range, timeline)
Information Collected Automatically
- Usage data (pages visited, products viewed, downloads)
- Device information (browser type, operating system, IP address)
- Approximate location (country/region derived from IP address)
- Referrer information (how you found our site)
- Cookies (session management, preferences)
- Activity logs (downloads, license activations, account changes)
- Security logs (login attempts, suspicious activity)
Information from Third Parties
- Payment confirmation from payment processors
- Profile data if you sign in via social login providers (name, email, profile picture)
- Fraud prevention data from payment processors
How We Use Your Information
We use your information to:
- Process purchases and deliver products
- Manage your account and licenses
- Display your purchase history and licenses to you
- Verify your identity (password resets, account security)
- Provide customer support
- Send transactional emails (confirmations, license keys, receipts)
- Send product updates and security notifications (non-promotional)
- Send marketing emails (with your consent)
- Analyze usage to improve our products and services
- Prevent fraud and abuse
- Enforce our Terms of Use
- Comply with legal obligations
Legal Basis for Processing (GDPR)
| Purpose | Legal Basis |
|---|---|
| Processing purchases | Contract performance |
| Account management | Contract performance |
| Display purchase history and licenses | Contract performance |
| Identity verification | Contract performance |
| Customer support | Contract performance |
| Transactional emails | Contract performance |
| Product updates (non-promotional) | Legitimate interest |
| Analytics and service improvement | Legitimate interest |
| Fraud prevention and security | Legitimate interest |
| Enforce Terms of Use | Legitimate interest |
| Marketing emails | Consent (you can withdraw anytime) |
| Legal compliance | Legal obligation |
Marketing Communications
We may send promotional emails about new products or offers. You can unsubscribe at any time via:
- Unsubscribe link in any marketing email
- Account settings
- Emailing [email protected]
How We Share Your Information
We do NOT sell your personal information.
We may share information with:
| Third Party | Purpose | Data Shared |
|---|---|---|
| Payment processors | Payment processing | Billing details, transaction data |
| Hosting providers | Server hosting | Server logs (IP addresses) |
| CDN/Security providers | Performance, security | IP addresses, usage data |
Legal Disclosure
We may disclose information if required to:
- Comply with legal process (subpoena, court order, legal obligation)
- Protect our rights, property, or safety, or that of our users or the public
- Prevent fraud or enforce our terms
- Respond to lawful government or regulatory requests
- In connection with a merger, acquisition, or sale of assets (you will be notified)
- In emergency situations involving potential harm to any person
Data Security
We implement reasonable security measures:
- HTTPS encryption on all pages
- Secure password hashing using industry-standard methods
- Passwordless login via magic link (optional)
- Two-factor authentication (optional, for added account security)
- Password security policies
- Payment data handled by PCI-compliant payment processors
- Regular security updates
- Access controls and audit logs
- Employee access limited on a need-to-know basis
- Encrypted data storage
- Regular security assessments
Data Breach Notification
In the event of a data breach that affects your personal information:
- We will notify affected users within 72 hours of discovery
- We will notify relevant supervisory authorities as required by law
- We will provide details about what data was affected and steps you can take
Important: No system is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining confidentiality of your credentials and using strong, unique passwords.
Cookies
What We Use
| Type | Purpose | Duration |
|---|---|---|
| Essential | Login sessions, CSRF protection, security | Session |
| Remember Me | Keep you logged in across sessions | 30 days |
| Functional | Language, preferences, settings | 1 year |
Analytics
We use privacy-respecting, cookieless analytics that do not track you across websites or sell your data. No analytics cookies are stored on your device.
Third-Party Cookies
Payment processors may set their own cookies during checkout. These are governed by their respective privacy policies.
Managing Cookies
- Browser settings allow you to block/delete cookies
- Disabling essential cookies may prevent core functionality
- You can disable "Remember Me" by not selecting it at login
Data Retention
| Data Type | Retention Period |
|---|---|
| Active account data | Duration of account |
| Transaction/purchase records | 7 years (legal/tax requirements) |
| Activity logs | 1 year |
| Security logs | 1 year |
| Support tickets | 2 years |
| Analytics data | 14 months |
| Server logs | 90 days |
| Deleted account data | 30 days (then purged) |
| Backups | 90 days after deletion |
After account deletion:
- Personal data removed within 30 days
- Transaction records retained (anonymized where possible) for legal compliance
- Backups purged within 90 days
Your Rights
Depending on your location, you may have the right to:
| Right | Description |
|---|---|
| Access | Request a copy of your data |
| Correction | Update inaccurate information |
| Deletion | Request deletion (subject to legal retention) |
| Restriction | Request we limit how we use your data |
| Portability | Receive data in portable format |
| Objection | Object to certain processing (e.g., marketing) |
| Withdraw Consent | Where processing is consent-based |
| Lodge Complaint | Complain to a data protection authority |
Exercising Your Rights
- Email: [email protected]
- Include: Your name, email address, and specific request
- Response time: 30 days (may extend to 60 days for complex requests with notice)
- Verification may be required to protect your data from unauthorized access
- Exercising your rights is free, unless requests are manifestly unfounded or excessive
EU/EEA Users: You have the right to lodge a complaint with your local data protection supervisory authority if you believe your data has been processed unlawfully.
Nigerian Users: You have similar rights under the Nigeria Data Protection Regulation (NDPR). You may lodge complaints with the Nigeria Data Protection Commission (NDPC).
Other Regions: You may have additional rights under your local data protection laws. Contact us if you have questions about your specific rights.
International Transfers
Our servers are located in Germany (EU).
For EU/EEA users:
- Data processed in compliance with GDPR
- Standard contractual clauses for transfers outside EU
For Nigerian users:
- Data processed in accordance with NDPR
For other international users:
- By using our services, you consent to transfer of data to Germany
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we discover such data, we will delete it promptly.
Third-Party Links
Our site may link to third-party websites. We are not responsible for their privacy practices. Review their policies before sharing information.
Changes to This Policy
We may update this policy periodically. Changes take effect when posted.
For material changes:
- Email notification to registered users
- 30 days notice before changes take effect
- Prominent notice on our website
Contact Us
Privacy Inquiries:
- Email: [email protected]
- Contact Page: tipowerup.com/contact
- Response time: 30 days
By using TI PowerUp, you acknowledge that you have read and understood this Privacy Policy.