Refund Policy

This policy explains when and how refunds are issued for paid digital products purchased from TI PowerUp. Free products are provided under the MIT License and are not subject to this policy.

14-Day Cancellation Right

If you have not yet downloaded your purchased product, you have the right to cancel and receive a full refund within 14 days of purchase for any reason.

To request a refund (before download):

Email [email protected] with:

Your order number
The email address used for purchase

We aim to respond within 2 business days. Approved refunds are processed within 14 days to your original payment method.

Exception: Downloaded Digital Content

Important: Downloading Waives Your Cancellation Right

By downloading or otherwise acquiring any digital product, you:

Consent to immediate delivery of the digital content
Acknowledge and accept that you lose your right to cancel once the download begins

This is in accordance with consumer protection regulations for digital content. Once you initiate a download, the 14-day cancellation right no longer applies.

This exception applies to:

Individual PowerUps (extensions and themes)
Bundle products (all items in the bundle)
Any digital content accessed or downloaded from your account

After Download

Once you have downloaded a product, refunds are not available for any reason, including:

✗ Change of mind
✗ Found an alternative solution
✗ Didn't read product requirements
✗ Incompatibility with unsupported versions
✗ Conflicts with third-party code

Our Commitment: We Will Fix Defects

While refunds are not available after download, we stand behind our products. If you discover a legitimate bug or defect:

Report it — Email [email protected] with details and steps to reproduce
We will investigate — Our team will verify and prioritize the issue
We will fix it — Confirmed bugs will be patched and released as updates

You will never be stuck with broken software. The remedy for defects is a fix, not a refund.

Bundles

For bundle purchases:

Before any download: Full bundle refund available within 14 days
After downloading any item: No refund for the entire bundle (downloading one item constitutes acceptance of the entire bundle)

What Happens When You Receive a Refund

License Revocation

Upon refund approval:

Your product license is immediately and permanently revoked
You are required to delete all copies of the product from all systems, servers, and backups
Continued use of the product after refund is a violation of copyright law and may result in legal action
Your refund history is recorded and associated with your account

Abuse Monitoring

We track all refund activity to maintain a fair marketplace.

Consequences of Abuse:

Accounts exhibiting patterns of refund abuse may be subject to:

Denial of future refund requests
Account restrictions or termination
Revocation of all licenses
Permanent ban from TI PowerUp

We define abuse as any pattern suggesting bad-faith use of our refund policy.

Chargebacks

Contact Us Before Filing a Dispute

Filing a chargeback without first contacting us:

Delays resolution (chargebacks take 60-90 days vs. our 14-day processing)
Results in automatic license revocation
May lead to permanent account termination
Chargeback fees for fraudulent claims may be pursued

We maintain comprehensive transaction records and actively dispute invalid chargebacks.

Contact [email protected] first—we respond faster than any dispute process.

Contact

Refund Requests & Questions:

Email: [email protected]
Contact Page: Contact Us

Response time: 1-2 business days.

This refund policy is part of our Terms of Use and complies with Paddle's consumer terms for digital content.